1.1 An acceptance of orders from the customer made by Complete Hygiene Consultants Ltd (“the Company”) shall be a contract of sale subject to these terms and conditions which shall prevail over any other document or communication from the Purchaser with whom the company is dealing (“the Customer”). The Company accepts an order when the Customer submits identification, delivery details.
1.2 The order shall not bind the Company until the Customer accepts these terms and conditions, which are deemed accepted if the goods are sent for delivery.
2. Carriage, post and packing
Delivery is free on all orders £50 excl V.A.T. or above and £8.50 for orders under £50 excl V.A.T. within London. Charges for deliveries outside of this area will be subject to charge unless agreed otherwise by the company. Delivery outside of the free delivery area will be invoiced to customers at a rate dependent on location and weight of the delivery. These charges will be confirmed and displayed on acceptance of the order by the company.
Goods are invoiced at the prices listed at the time of ordering. The Company reserves the right to remedy an obvious mistake in the listed prices by charging a proper commercial value price to rectify the error. All prices are exclusive of VAT in Pounds Sterling.
Every effort is made to maintain the prices quoted, however the company reserves the right to modify prices without prior notice to the Customer. The company where possible will inform the customer of price changes.
Invoice queries in respect of pricing issues, must be notified to the Credit Control Department with 14 days of the invoice date.
4.1 Any time or date for delivery stated by the company shall be treated as an estimate only and does not form a binding term of this Agreement. Whilst every effort will be made to dispatch goods on time no liability can be accepted by the Company for failure to deliver within the advertised times. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused.
4.2 If the Company fails to deliver the goods, the Customer will not be charged for these goods. The Company’s liability for all losses caused by failure to deliver the goods (including but not limited to consequential loss and loss of profits or business interruption) is limited to the price of the goods ordered. If the Company fails to deliver the goods for 28 days the Customer is released from the Agreement and will not be charged for the goods.
4.3 The Company will accept no liability for shortages, damage to or non-delivery of goods unless the Customer notifies the Company within 48 hours of receipt of goods.
4.4 The Customer shall be bound to accept the goods when they are ready for delivery by the Company and delivery shall be deemed to take place when the goods are delivered to the Customer at the nominated address for delivery or to a nominated carrier as the case may be whereupon the risk of loss, breakage or any other damage whatsoever shall pass to the Customer
4.5 If for any reason the Customer cannot accept delivery of the goods at the time when the goods are due and ready for delivery the Company may either elect to (1) store the goods pending their actual delivery and the Customer shall be liable to the Company for the costs (including insurance) of so doing but the Company shall be under no obligation to insure the goods in storage and the risk of any loss or damage to the goods howsoever arising shall be borne by the Customer, or (2) sell the goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Customer for the excess over the price under the contract or charge the Customer for any shortfall below the price under the contract.
4.6 If for any reason the Customer refuses a delivery, a charge will be levied for returning the delivery to the warehouse.
5. Payment terms
5.1 Unless otherwise expressly stipulated by the Company, Credit Account invoices are due and payable in sterling 30 days
from the date of the invoice.
5.2 If an invoice becomes overdue for payment the full outstanding account becomes overdue and payable. The Company may charge interest at 8% above the base rate of Nat West Bank prevailing from time to time on overdue amounts. Payment shall be deemed to have been received only when the full amount of the value of the goods as invoiced has been credited to the Company’s bank account without recourse as cleared funds or the Company has received the full amount in cash. 6. Product specifications, details, etc.
Whilst the Company will make every endeavour to deliver the goods as they are advertised or displayed on the Complete Hygiene Consultants Ltd website or within any other Company brochure actual dimensions, images, specifications and quantities may in certain circumstances vary from those so advertised and supplied. The Company reserves the right without prior notice to vary the specification of any goods without any liability to the Customer arising directly or indirectly from any such variation but the Company will use all reasonable endeavours to ensure that the goods are as near as possible to the goods as specified.
In the event that the Company is unable to supply goods as ordered by the Customer the Company reserves the right to supply goods of equal or superior quality comparable to or compatible with the goods ordered at the same price. In the event that the goods ordered by the customer become obsolete, the company reserves the right to offer the customer a substitute that may be at a higher price.
8. Property and title
No property or title to goods shall pass from the Company to the Customer unless and until the full amount of the value of the goods as invoiced has been credited to the Company’s bank account without recourse as cleared funds or the Company has received the full amount in cash and the Customer shall indemnify the Company against any loss or damage to the goods prior to the passing of property therein whilst in the Customer’s custody. Risk of damage to or loss of the goods shall pass to the Customer at the time of delivery or, if the Customer fails to take delivery of the goods, at the time when the Company has tendered delivery of the goods.
9. Cause beyond control
9.1 In the event that the Company is prevented from delivering the goods for sale as a result of any circumstance beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood, Terrorism, abnormal weather conditions, fire, Government action, delays by suppliers, accidents and shortages of materials, labour or manufacturing facilities and failure of third parties to deliver goods, the Company shall be relieved of its obligations and liabilities under such contract for sale for as long as such fulfillment is prevented.
9.2 If the Company is prevented from carrying out its obligations they will notify the Customer within 14 days commencing with the estimated delivery date.
9.3 If the circumstances preventing delivery subsist for 3 months from and including the date the Company gives the Customer notice, then either party may cancel the contract. Such notice must be given when the adverse conditions subsist.
Under normal circumstances goods are dispatched the same day as receipt of order. Depending on the status of your order, we may be able to cancel it. However, the Company reserves the right not to accept cancellation of orders. If for any reason an order is refused at the point of delivery, a charge will be levied for returning the delivery to the warehouse.
For assistance from customer services, please email email@example.com or call 01284 702233.